Get in Touch / 联系我们
Questions, ideas for new features, or need help with Kiko? We would love to hear from you. 有问题、想法或需要帮助？欢迎来信。
Frequently Asked Questions / 常见问题
Where is my data stored? / 我的数据保存在哪里？
Everything you record (check-ins, notes, letters, memories, your pet's progress) is stored only on your iPhone. We do not run servers that receive it. 你记录的一切（打卡、小纸条、时光信、记忆、小龟进度）都只保存在你的 iPhone 上，我们没有接收这些内容的服务器。
I deleted the app or changed phones. Can I get my records back? / 删除应用或换手机后能找回记录吗？
Because data lives only on your device, it can come back only from your own iPhone or iCloud device backup (restore the backup when setting up a new phone). We cannot recover it for you. 数据只在你的设备上，只能通过你自己的 iPhone / iCloud 设备备份恢复（新手机设置时恢复备份），我们无法代为找回。
How do I manage or cancel my subscription? / 如何管理或取消订阅？
Open iPhone Settings > tap your name > Subscriptions > Kiko, where you can switch plans or turn off auto-renewal at any time. 打开「设置」> 点击你的名字 > 订阅 > Kiko，即可随时更换方案或关闭自动续期。
I subscribed but Pro features are locked. / 已订阅但 Pro 功能没有解锁。
Make sure you are signed in to the same Apple ID that purchased the subscription and that you have an internet connection, then reopen the App. If it still does not unlock, email us with the Apple receipt or order ID. 请确认已登录购买订阅的同一个 Apple ID 并保持联网，然后重新打开应用；仍未解锁请发邮件并附上 Apple 收据或订单号。
How do I request a refund? / 如何申请退款？
Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase. 退款由 Apple 处理：访问 reportaproblem.apple.com，登录后选择对应购买项目。
Which languages does Kiko support? / 支持哪些语言？
English and Simplified Chinese (简体中文). The App follows your iPhone's system language. 支持英文与简体中文，界面跟随 iPhone 系统语言。
Is Kiko medical advice? / Kiko 提供医疗建议吗？
No. Kiko is a lifestyle and habit companion. Seasonal living notes and breathing exercises are for general reference only; please consult a professional for health concerns. 不提供。Kiko 是生活方式与习惯陪伴应用，节气养生小记与呼吸练习仅供一般参考；健康问题请咨询专业人士。